As you would know, this is a topic close to my heart! So imagine my delight when my good friend Peter Kenyon put together a Q&A session with five famous and high achieving rural entrepreneurs (his words and mine; and, yes, I’m one of them :)) to discuss entrepreneurialism and its role in rebuilding the economic and […]
Archive | Business Success
To raise or not to raise… prices that is
I often get asked about how best to go about raising prices. It’s a very touchy subject that many businesses find hard to tackle, wondering whether it’s better to have gradual, incremental increases or one large price hike. One of the biggest mistakes I have made is not acting quickly enough to increase prices when […]
Invitation to a public talk
Just a quick heads-up that I’ll be in Kalgoorlie-Boulder this weekend to give a talk at the Small Business Centre Goldfields. It is open to the public, so if you happen to be in the area, pop in. It’s on Sunday 15 March 2015, from 3.15pm. For more info, give Gary Brown a call on […]
Is your customer service up to scratch?
I often get asked the question: How do I know what needs improving in regards to my customer service. And how to go about it. There are many, many tactics for improving customer service. But I recommend using professional mystery shoppers. They’ve helped us greatly over the years. It’s best to set clear parameters for […]
Peter Switzer Interview now available online
I did an interview on Peter Switzer’s TV show “Switzer”, on the Sky News Business Channel. Peter Switzer is one of Australia’s leading business and financial commentators, launching his own business 20 years ago. With unrivalled access to the biggest names in business, Peter dissects the day’s business news and explains what it means for […]