I often get asked the question: How do I know what needs improving in regards to my customer service. And how to go about it. There are many, many tactics for improving customer service. But I recommend using professional mystery shoppers. They’ve helped us greatly over the years. It’s best to set clear parameters for […]
Tag Archives | Customer service
Customer ‘Service’ Beyond Belief
A little while ago we were flying to the US with my daughter, her husband and their three small children. By the time we got to Los Angeles, the kids had had enough. So had the parents, to the point that when they were grabbing everything off the carousel to go through customs, they forgot the […]