I often get asked the question: How do I know what needs improving in regards to my customer service. And how to go about it. There are many, many tactics for improving customer service. But I recommend using professional mystery shoppers. They’ve helped us greatly over the years. It’s best to set clear parameters for […]
Tag Archives | Business success
3 for the price of one
My new DVD “The Making Dough Masterclass” has just been released. The original Making Dough DVD has been around for many years and people absolutely loved it. But it got a little bit dated, so we’ve now done a new one. It’s all about customer service, and it’s all about doing that little bit extra. […]
Great Resource for Small Business Owners
I have just been interviewed by Tim Reid who had planned to use it as part of his upcoming series of interviews with famous Australian business owners about how they went about creating their success stories and what it felt like. However, as he says, life got in the way, and bringing ‘That Winning Feeling’ series to life […]
A Real Opportunity
I’ve just recently done a talk for an accountant group and their clients. 93 of their clients, in fact. They ran a three-day workshop in Noosa based on their “Six Secrets of a Successful Business.” (more…)