I have just been to Tasmania to do one of my Bread workshops and it went really well. I do these workshops with Roger Simpson, from the Productivity Increase Group, as the facilitator and we have done these workshops for many types of businesses. The Bread workshop is presented four segments in a half-day workshop, […]
Author Archive | Tom O'Toole
Risky Business
Only the person who takes risks in life is truly free. I find getting out and speaking to groups is a real risk, writing a book is a big risk in that I may upset people who I put in my book and I upset people who I leave out! Writing blogs & articles is […]
Customer Complaints: How to Tame the Wild Beast
We get heaps of customer comments every week – some good, some not so friendly. Each store has several comment boxes with pens and comment pads available for the customers to write their comments or suggestions. (To find out why we love to get customer comments – and especially complaints – read the article below.) […]
The Power of Complaints
“CUSTOMER COMPLAINTS”…lots of businesses hate them, but we at the Beechworth Bakery welcome and embrace them. I have to tell you, I don’t enjoy being told that we haven’t delivered what we promised. But we love to be given the opportunity to fix what we have stuffed up! Over the years a lot of my […]
Insights from India – Part 2
It was our second time in India and we will be back for sure. We can all learn a lot by visiting there, and if you do, you must go with an open mind, you have to be prepared to get out of your comfort zone, you must listen carefully to understand what they are […]