One of the smartest things I have ever done was signing up to do a 4 year bakers apprenticeship when I was 16. The baking industry has been wonderful to me, but I believe that if I had signed up to be a carpenter or a butcher or a chef…whatever trade…I am sure that industry […]
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Self Discipline & Motivation: How To Get It & How To Keep It
I am no guru but I try hard to walk my talk. To me, having self discipline has been a big part of my success. For over 35 years I was getting out of bed at 2am, and I never missed a day. People would often say to me ‘How do you do it?’ Self […]
How Can You Identify Good Customer Service Traits in Staff Before You Hire Them?
How can you identify good customer service traits in staff before you hire them? What ‘foundations’ should you be looking out for? I often get asked what I look for when hiring staff. If we’re looking for customer service people, we start by talking to them about casual things like the weather, sports, and current […]
5 Reasons Why Trade Shows Are Good For Your Business
I hear people say they can’t afford to go to trade shows. I believe you can’t afford not to. Going to trade shows is one of the best investments I have ever made. Here are FIVE reasons why going to trade shows and business conferences makes good business sense… (more…)
What Secret…?
I am out there every week speaking to people from all different types of businesses, and most of them ‘just’ want me to motivate and inspire them and their staff, and to leave them some great messages that will guide them in their lives. I do all this pretty well, as I’m always told. But […]