I am out there every week speaking to people from all different types of businesses, and most of them ‘just’ want me to motivate and inspire them and their staff, and to leave them some great messages that will guide them in their lives. I do all this pretty well, as I’m always told. But […]
Archive | Business Success
Help Yourself to Help Your Business
I have just been to Tasmania to do one of my Bread workshops and it went really well. I do these workshops with Roger Simpson, from the Productivity Increase Group, as the facilitator and we have done these workshops for many types of businesses. The Bread workshop is presented four segments in a half-day workshop, […]
Risky Business
Only the person who takes risks in life is truly free. I find getting out and speaking to groups is a real risk, writing a book is a big risk in that I may upset people who I put in my book and I upset people who I leave out! Writing blogs & articles is […]
Customer Complaints: How to Tame the Wild Beast
We get heaps of customer comments every week – some good, some not so friendly. Each store has several comment boxes with pens and comment pads available for the customers to write their comments or suggestions. (To find out why we love to get customer comments – and especially complaints – read the article below.) […]
The Power of Complaints
“CUSTOMER COMPLAINTS”…lots of businesses hate them, but we at the Beechworth Bakery welcome and embrace them. I have to tell you, I don’t enjoy being told that we haven’t delivered what we promised. But we love to be given the opportunity to fix what we have stuffed up! Over the years a lot of my […]