While in Timor baking with me, my mate Graham Heaven from New Zealand lost his gold signet ring. He’d been wearing it for more than 40 years. He’s not sure whether it went into the bread or the muffins, but it’s gone. (more…)
Archive | Business Success
A Smart Move
I’ll be speaking at the Condon Treasure Global Business Camp in March. I’ll discuss how we have grown our business from two part-time employees to 250 full- and part-time employees; from $100,000 turnover to in excess of $14 million (it’s taken me 27 years!) (more…)
New Year’s Resolutions
By Tom O'Toole on January 13, 2012 in Business Success, How To…, Inspiration for Business & Life, Ponderings
Each January, I give myself a bit of time to sit and think about what I want to achieve in the new year. As I’ve gotten older, it does not get any easier. Knowing what one wants is the secret. (more…)
Customer Comments
We’ve been encouraging customer comments for well over 20 years. They’ve been a big part of our success. Over the years we have had tens of thousands of them. It’s all about creating a meaningful relationship with our customers. It’s a constant process of keeping in touch and trying to understand them. We do that […]
What’s Our Secret?
What’s our secret at Beechworth Bakery? Easy: it’s all about customers. Y’know, our product is no different from anyone else’s. It’s our service and our people that make the difference. Part of developing a true customer focus is learning. Learn to listen to your customers. Talk to your customers every day. Remember, all customers want […]